How are ticket notifications sent to customers?

Ticket notifications can be sent to customers via email or WhatsApp using approved templates.

What happens when a ticket status changes?

When a ticket status changes, the customer is notified of the new status, if the notification is enabled.

Yes, you can customize the message content for each event or use the default text.

Approved templates are pre-authorized message formats on WhatsApp used to reliably contact customers anytime.

You can either use Wabl’s on-behalf service or configure your email server by entering SMTP details.

Learn how to set up ticket notifications for customers and teams via email and WhatsApp with approved templates to keep everyone informed.