What does auto-assignment mean?

Auto-assignment directs new tickets to the correct team automatically when no team is selected or assigned by default.

How does escalation work for tickets?

Escalation raises the ticket's priority level automatically if a resolution deadline is missed.

Auto-closing finalizes tickets that have become inactive after a set inactivity period.

Yes, automation settings can be tailored to adhere to your organizational requirements.

If a ticket exceeds the deadline, the assigned team is alerted and, if escalation is enabled, the priority is increased.

Learn how to manage ticket workflows via automation: assign, escalate priorities, and close tickets seamlessly.