How do I open a ticket from a conversation?

Select a conversation in the inbox, click the ticket button, and a new ticket will automatically open with the customer’s details.

What are the default statuses and priorities for tickets?

Default statuses include Open and Solved, while priorities can be High, Medium, or Low.

Yes, you can create a ticket manually by entering customer details and ticket information.

Learn to open and track support tickets from conversations, manage their status, priority, and keep them organized.