How do I organize support reps into teams?

You can group support reps by function and direct conversations to the appropriate team. Build teams from the users page, naming them as needed.

What are the three isolation modes?

The three modes are No Isolation, See All Work on Assigned, and Full Isolation, each controlling who can see and interact with conversations.

Only the owner or manager can change the isolation settings as it's an organization-wide setting.

Organize your team with roles and isolation settings to control who sees and works on conversations effectively.