What does the live monitoring dashboard display?

The dashboard shows open conversations, users waiting for responses, active team members, and load distribution.

How is waiting time prioritized?

Waiting clients are listed with the longest waiting at the top, helping prioritize responses to longest-waiting clients.

Supervisors and managers with monitoring permissions can access it, depending on your plan.

Learn to track live conversations, monitor active users, and manage waiting times efficiently in real-time.