How are messages displayed in the unified conversations?

Incoming messages from customers appear instantly in the unified inbox, distinguishing incoming from outgoing messages.

What options are available for replying to messages within 24 hours?

Within 24 hours of the last customer message, you can reply freely using plain text with no restrictions.

Use an approved template to initiate a conversation outside the 24-hour customer response window.

Centralize WhatsApp conversations to manage replies effectively. Utilize templates and see the status for seamless communication.