How do I write an internal note?

Open the conversation, switch to 'Internal Note' mode, write your text, and send it. It remains private to your team.

Can customers see internal notes?

No, internal notes are only visible to your team and are never sent to customers.

Use the '@' symbol followed by the teammate’s name. They will receive an immediate alert.

Learn how to use internal notes and mentions to coordinate team efforts without the customer seeing it.