How can I add Instagram Direct to the unified inbox?

Go to the communication channels settings, add a new channel, choose Instagram, and enter the page ID and access token.

What happens to incoming messages from different channels?

They are received in the unified inbox with a channel badge and can be filtered or replied to by your team.

No, if you want to keep the existing token, leave the field blank and save.

Combine Instagram Direct and Facebook Messenger with WhatsApp in one inbox. Easily identify and reply to messages using channel badges and filters.