How do I assign conversations to a team?

You can assign a conversation to a specific employee or an entire team like sales or support to distribute workload fairly.

Where do unassigned conversations appear?

Unassigned conversations are visible in 'load distribution' within real-time monitoring, ready for quick pick-up by users.

Yes, based on team isolation settings, users may see all conversations or only those of their team. Administrators can see all.

Manage conversation assignments to ensure fair distribution, track load, and improve response times.