How do I add a new customer?

Open 'Customers', click 'New Customer', enter name and number. Optionally, import multiple customers via CSV.

What is the 24-hour messaging window?

Within 24 hours of a customer's last message, free text replies are allowed. Beyond that, an approved template is needed.

Send an approved WhatsApp template to initiate new conversations. After the customer replies, free texting is enabled.

Learn how to add customers, use templates, and understand the 24-hour messaging window on WhatsApp.